FNB CUSTOMER SERVICE

On the 20th January 2025 I saw the following e-mail message, "Dear valued customer • FNB:-) R3765.78 reserved for purchase @ Mcafee *www.mcafee.c from Private Cheq Acc..920389 using card..5715. Avail R16071. 18Jan 19:44

Please do NOT reply to this message as it is sent from an unattended mailbox."

I contacted FNB and they said they cannot see this transaction. On the 21st January 2025, I contacted them again and the confirmed the transaction and informed me that this an online purchase. I was surprised that people can use my card details to do a successful online online purchase wthout my card. To me R3765.78 is a lot of money. Please assist me in getting my money back from FNB.

I also purchased electricity on the FNB app on 18 November 2024. I have reported this matter to FNB many times without any assistance. They transfer you to many departments to ensure that your airtime will deplete, or you get cut. Please assist?

They call us, "Dear valued customers".