1 reviews | Active since Jul 2011
FNB Customer service extremely poor
<p>FNB does not seem to have the ability to respond to customers queries, yet they threaten to close bank accounts.</p> <p> </p> <p>Whether you sned emails (and receive proof of acaptance) or whether you send complaints via the FNB website contact forms, it is simple impossible to get any details of what exactly is going on. In actual fact, even lies from FNB staff memebrs seems to be accepted by their employer without any concern for their customers well being.</p> <p> </p> <p>Yet FNB will be freezing accounts even when they do not clearly communicate issues with their customers.</p> <p> </p> <p>It seems clear that FNB have more than enough business and are not intresed in growing their business further, it seems they are on a real mission to actually shet some of their customer base.</p> <p> </p> <p>Well so be it. What can FNB do for me today? Close my accounts please.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Hi there Daffnie.
As is normal for FNB, the issue is still not resolved. What boggles the mind is that when staff from FNB phones me and I give them their own FNB reference number, they are unable to assist.
This clearly points at the complete failure of FNB to service their customers as ex[plained in my original letter.
Thank you very much FNB for once againnot helping me today!
Hi there Daffnie.
As is normal for FNB, the issue is still not resolved. What boggles the mind is that when staff from FNB phones me and I give them their own FNB reference number, they are unable to assist.
This clearly points at the complete failure of FNB to service their customers as ex[plained in my original letter.
Thank you very much FNB for once againnot helping me today!
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
