1 reviews | Active since Oct 2018
Fnb customer service ervice below poor
Opening an account at FNB is not so easy as advertised, service after service and follow ups are next to 4th world industry standards, advisors in Call Centre do not have access to info, can't or won't contact a supervisor, don't know anything except referrals back to the branch, The branch doesn't know anything don't know where the bank card is and opts to charge you for a replacement card when you haven't even received a bank card in the first place 3 weeks and no resolution . Seriousness regretting moving to FNB and most definitely will advise others to move to Capitec.
Good day Taheer,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Taheer,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)