FNB customer service and contact seems impossible.

Item: FNB (First National Bank)
Rating: 1
Author: Jeannedeline S

I have been a FNB client since probably before I went to primary school. My account has been put on hold without any warning. I’ve been trying to get into contact with FNB through the app, emails and trying to call the number provided to me. I live in Taiwan and have been sending emails and queries early South African time since Saturday. My mother, who has the full right to handle my banking at FNB has also been struggling to get the issue resolved since Friday, 30 August 2024.

All I ask is that they contact me asap on my email, that they have in their system, to assist with the problem and give me information on what they need and what the problem is.

This is utterly ridiculous that an account is put in hold without prior notification and when a lifelong client tries to contact the company to resolve the issue, no reply is given.

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Replies (1)

Jeannedeline S's updateReviewer Update

03 Sept 2024, 13:01

There still seem to be some issues. Information was uploaded on the system as when I checked online the info was there. But it seems to say the tax number is incorrect WHICH IT IS NOT and still no contact after I sent the forms and information less than 2 hours after receiving it yesterday. What information could possibly be wrong after I triple checked before sending it? And then, the bank cannot even contact a person to say it is incorrect. I will be lodging a complaint with the ombudsman. No warning of restricted or account that will be put in hold, lack of communication if this can even be called communication and then a struggle to find out what information needs to be corrected.

Jeannedeline S's update03 Sept 2024, 13:01

Reviewer Update