FNB customer service and automated call answering system

Morning

I have been with FNB for almost 15 years now and I must say the service level and the automated phone system has gotten worse over the years. I had a experience today where it took me about 5 tries to get to a actual person to assist me through the automated call system this was extremely frustrating but that's not the worst of it after getting to a person I informed the person of my problem and then she informed me that we have to verify myself on the FNB app with a notification that they will send. I indicated that this does not work properly whereby I was told very rudely that its not a FNB issue as no one has complained but the issue is with my service provider the funny thing is this is a cell phone from FNB with a FNB sim card. So what happens is they send the verification but I will never receive it or it will take for ever to get through to me. So I told the lady that FNB is supposed to make my life easier in dealing with "MY MONEY" and that this is not the case I was very rudely put on hold and that was it I stayed on hold for about 15 min then I cancelled the call.

So FNB my question is is this how you treat loyal customers is this how yo make things easier for your customers? Is this the kind of service a customer gets to try and manage their own money?

Also just so that you know customers (people) want to talk to a person not a machine.

I am very unhappy with the service I received from FNB and their so called employee.

I would no longer after 15 years recommend this bank for use.