FNB Customer Service Again

<p>Almost all my complaints on hello Peter is re the lack of service from FNB. Called in twice todayto have my bonds rescheduled, which I have done before and took a day to do so. I submitted my documents on Mon and called in today for some feedback as it is still not done. The first call, placed on hold for 7 mins. The 2nd call, whilst the lady was busy trying to get into her system, 6 minutes went by and the call was cut. She didn't even bother calling back to give me an inkling of what is going on. So 2 calls, 13 mins of my airtime and I am back to square one. I can't understand how FNB's tag line is 'How can we help you?' </p>