FNB customer service

After the problem I had that I reported on hello Peter, my problem was solved what the bank created. That after lots of phone calls and messages. I waisted a lot of time and money to sort it out. Shifted from post to pillar and getting very frustrated for this. Explaining the whole story to each one I had to speak to. I have worked 19 years as a customer service agent but never have I treated any customer the way FNB treated me. This is one area where they really need to work on, and saying sorry and apologizing does not always work, when you're shoved from post to pillar. When the bank creates a problem they need to make sure that when a customer phones in that the right person deals with the problem and that person sorts the problem out. Not 5, 10 or 20 other people.