FNB customer service a shock and disappointment.

I logged on fnb online banking this week and they didn't accept my passwords which were correct so eventually my account was blocked. I called their number for digital banking from my cell number and I was advised to go to the ATM. I had an issue because of my safety and that of my baby during this covid 19. So I decided today that because my son is sick and taking him to the doctor so I will go to this ATM. So I did and inserted my bank card and activated the digital banking and I took the slip as a confirmation that I went to activate it as advised by their digital banking. I get home knowing that now I can login to my account.. Guess what.. I reset my password successfully. I tried to access my account.. I'm being told to go and insert my bank card again. I called digital banking again the consultant I spoke to asked me the steps I followed and I explained. I even told him that I have a proof that it was now activated. Then Chris who is the last consultant I spoke to said to me I need to go and re do it on the ATM. I didn't think he was serious. Why am I using fnb digital platforms. I am refusing even now to go and stand in the ATM and bank queues. What about our safety where we must have minimal contact with other people because of Covid 19.What am. I expected to do with my baby? Leave him in the car and who will be paying my petrol for up and down because of fnb consultants that are ***********? Is FNB leaving its consultant when going digital because they are clueless and all they do is giving info that doesn't make sense and incomplete. Is FNB investing on training ts staff before bragging to South Africans they are no 1 bank when it comes to digital? I have one request.. Activate my online banking and I refuse going to the ATM AGAIN. YOU DON'T CARE AT ALL. CUSTOMERS ARE JUST NUMBERS. I WOULDN'T BE SURPRISED YOU RESPOND AFTER DAYS AND DAYS. I WILL NOT PUT MYSELF AND THAT OF MY CHILD UNNECESSARILY BECAUSE YOU FEEL COMFORTABLE FOR PEOPLE TO GO TO ATMS AND BANKS TO DO THEIR BANKING. WHAT KIND OF DIGITAL PLATFORM IS FNB OFFERING????