FNB customer service

I used to be proud of my bank, the bank I started with my the age of 18, this is the bank i used to brag about everyone on my circle is using it, but currently they're indeed dropping the ball, their customer service is no longer the same, where are those consultant who used to make things easier for us clients?

Furthermore it was never FNB bank that does things only when they're reported to hello Peter, they used to do things right i truly don't know what happened, your customer service is very poor, incompetence when it comes to debit orders is very high, but we will be patient until they sort themselves out, last year i did left FNB and move to Nedbank this year I came back because I'm used to fnb only to deal with the incompetence of home loan debit orders, since last week I've been on my phone with FNB consultants, even today my refund hasn't been made, i couldn't groove over the weekend, i couldn't pay some of my credits my world is just stuck waiting for my bank account to be normal again

I don't need any response I'm just venting out my current experience It's very tiring