FNB CUSTOMER SERVICE

Hi there i am lodging a complaint on behalf of my husband. My husband is blind or visually impaired. Not partially but fully impaired. He has a Fnb personal and bussiness account . He has been impaired for the past 8 years so it was quiet an adjustment but he still works and runs his BUSINESS. Fnb has telephone banking with u the option which allowed him to transact with a cell phone or landline. Now fnb has removwd that option and leaves helpless. We have tried to speak to Telephone banking to ask the option be put back for clients that have a disability. But every BUSINESS banker we have complained to say it unfortunate. We asked for assistance from higher authority but no one responds. We have ask to speak to a BUSINESS banker and no solution. He was left without paying salaries and reccomend by the consultants to transact via them. But the cost is R 75.00 per transaction. So for 40 transactions it wil cost approximately R3000.00 . Fnb refuse get back to him with assistance as how to transact for visually impaired client. Neither have they surveyed how many clients are requiring their assistants with this complaint. Please assit with this