FNB customer service

Utterly poor customer service by call center agent Anesto Jacobs. Whilst doing a security verification he was barely audible, asked vague questions and when he was pressed for more detail on said vague questions he knew absolutely nothing about what was being asked of him. At no point did he seek assistance from other colleagues, he just stumbled his way through the call with the intention of getting me off the phone as soon as possible.

Honestly it felt as if this guy was walking past the phone when it rang and decided hes going to try and be a call center agent.