FNB CUSTOMER SERVICE

FNB call centre gave me false hopes that my card that was swallowed by their machines would be delivered to me after 5-7 days from the day i phoned which was the 28/08/2018 , i then phoned yesterday only to be told my card was never ordered . Did they bother to try and rectify their mess NO instead a man by the name of Jason Davids told me that i was told by the lady Catherine that i need to wait another 7 days ???? is that how FNB rectifies their incompetence ??? what is worse is that when i spoke to Catherine she never told me that i need to wait another 7 days for my card she promised that she will give me an update as she has ordered my card today Jason then insists that i was told to wait for 7 days i need that recording where Catherine informed me about the 7 days for something that i would have assumed its urgent as they are the ones that messed up in the first place .