FNB customer service

During these tough times of covid this bank continues to take advantage of people. I lost my income last year(2020) in May due to covid 19,i continued paying for my loan and credit card till December and I called and explained my predicament and they said I can claim from my insurance which I have been paying. After 5 months of trying to get a hold of them, no one giving me a straight answer they sent their lawyers. No one at FNB called me to say why they couldn't take the money from my insurance till today. Whoever is thinking of taking any credit from FNB please don't do it, it is not worth it. I understand it's a business but for them to go this low and not even to bother treating me like a decent human being just cause I don't have a job anymore is sad. I have been with this bank since I was 13 years old but they clearly know nothing about customer service. I will write this on every social media I have, my parents have already moved their stuff from FNB and I will make sure I tell people about how you treat people