FNB customer service

I have been told by people with FNB to move over from Nedbank, I have been very hesitant to move as I have all my accounts with Nedbank. Eventually I decided to make the move, I app**** online and a day later they called and finalised the application. Said a few days my card will be ready for collection from Fourways mall. collected my card on Tuesday 12th April, needed my ID book and proof of residence, lady looked at my ID and collected my card, handed it over to me and said all my details are inside. that's it, did not look at my proof of residence nothing. later got home and then proceeded to activate my online banking. next step was to go validate the online banking either at an ATM or at any branch. great, I did exactly that. on the 13th I had moved all my savings from my Nedbank account into my new FNB account. next day nothing had cleared, left it for another day as it might take 2 days. now Friday I go to shop to get breakfast and nothing. went to FNB later and there was documents I had to fill out and make a deposit to open the account, why was I not told this before. ok I did that. its Now Monday the 18th. and still nothing. shocking service.