FNB CUSTOMER SERVICE (0/10) I will be contacting the Ombudsman for Banking Service

I would like to share my utter disgust at the service i have received from FNB and 90% of the consultants I have had to deal with telephonically..... Utterly USELESS I have been trying to resolve an issue since October 2020, been sent from pillar to post, spent hours on hold and still am nowhere NEAR seeing the end.

I was JUST on a call with a consultant, was not happy with her service, I asked to rate the level of service afterwards to which she said I would receive an email, when I asked her to spell her name to me (based on previous experiences when I also asked to rate the service and did not receive the mail) she quickly put the phone down in my ear. I WANT TO KNOW WHO HUNG UP ON ME, I WANT TO RATE HER AND FNB 0/10

No problem taking my money but when you actually have to do something for a client DOLOLO..... I would rather hide my money under a mattress