FNB customer DON'T care always anoying me!

For about a month I have been requesting FNB to authorise my international transactions on my Easy Account. I have visit a branch, have sent a ton of emails, I have called several times to FNB customer DON'T-care centre, I have put a complain through the branch manager ... and my request is still traveling from one to the next department within FNB.

EVERY TIME I call, I have to be on the phone for A MINIMUM of 1.5 hours while FNB consultants send me from one department to the next. No one knows what to do or what's the right department to assist me with my request.

FNB consultants take ages to respond to my emails. When I request feedback, they ask for a signed and dated copy of my passport. Although I have already sent it twice, today I received the same request once again ... I cannot help myself but to wonder if FNB employees receive training, or if its systems do not work properly. Is FNB run like a government department?... I think so; and I know that they have the worst customer care service.

I hope someone from FNB reads my complain here, and takes care of my request. Ref. No: ***Q