JR
Jenny R
1 reviews | Active since May 2012
10 May 2022, 13:27
FNB customer complaints
I ordered a new FNB bank card on 24 April. Takealot who delivers FNB cards went to the wrong address, I re-confirmed my work address with Takealot. Last Thursday I lodged a complaint on the FNB website as I still did not have my bank card. FNB says that they will respond within 24-48 hours. When I hadn't heard anything from FNB on Monday (96 hours later), I lodged another complaint. This morning I received a phone call from a lady at FNB just after 8 who assured me that she would phone me back in 2 hours. It's now 13.30...I'm still waiting for a phone call from FNB...
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Jenny R's updateReviewer Update
10 May 2022, 16:39Thank you FNB for sorting out my problem so quickly. Unfortunately the Takealot driver again went to the wrong address, but with the help of a location pin, he was able to deliver my card. Appreciate the efforts of all those involved to get this sorted - THANK YOU!
JR
Jenny R's update10 May 2022, 16:39
Reviewer Update
Thank you FNB for sorting out my problem so quickly. Unfortunately the Takealot driver again went to the wrong address, but with the help of a location pin, he was able to deliver my card. Appreciate the efforts of all those involved to get this sorted - THANK YOU!