FNB Customer care fail- Not allowed to chat to a consultant or dispute debit orders

With reference to the bad experience i had today with my bank FNB. Following a debit order dispute. One of my service providers incorrectly initiated a debit order on my personal bank account, needless to say, the debit ran on my account without my consent. Failing to get hod of service provider, i had no choice as to try and reverse the debit order. To my surprise, i was not in any way, able to get hold of my personal banker or any call center agent for that matter. Following the voice prompts, did not prove successful, as it does not matter what you do, you cannot speak to an consultant. Eventually the voice informed me that the dispute department is not available, please make us of the app, and then drops the call. After checking the app, and following the steps, i was unable to reverse the debit order, and advised to contact customer care. Again i attempted this, to get the same result, no consultant, department still unavailable. Due to the desperate situation i am in, i resorted to going to the branch, this too was not successful. Money has been take from my account, and there is nothing i can do. The R300 banking fees charged monthly , i assume is given to charity. As i understand, in line with the consumer act, e debicheck mandate need to be approved once a new/changed debt order is raised? Why is this not done? I did not approve any additional transactions? I have logged previous issues as well on two days ago, still no response. Please assist me, this not fair to the consumer, after a very long banking history with FNB, its clear, if this is not resolved soon, i have no choice as to report the matter to the banking ombudsman of South Africa, as i strongly feel that i am being taken advantage of in light of the consumer right. Looking forward to a call from you customer care soon.

All recordings, and screen shots, of the proof is readily available, to support my complaint as described above.

If this complaint is not resolved- Consider this as notice of my intend to report the matter with the ombudsman as required by the law.

Also note, attempted communication was all in office hours.