FNB Customer Care and Feedback

I have lodged 3 compliants about the same complaint on attempt 1. These are my 3 reference numbers: ***, ***, ***. I have all my accounts with FNB, both on personal and business yet FNB fails to get back to me or attend to my complaints. Its been 9 working days since my first complaint on the matter. There is not a single person that has helped me other than a man from Private Wealth. His repsonse was that he can help me, but because I am not a private wealth client he is not allowed to help me. FNB`s "How can we help you" just does not apply to me. But during a 12 month period FNB phones me asking what they can help me with and trying to sell various products and services to me. Now that I need something, you can`t help me because I am not rich enough, but other banks like Standard Bank and ABSA helped me within 5 working days and I don`t have any accounts with them. Why is FNB chasing me away and not want more business from me?