1 reviews | Active since Dec 2016
Fnb customer care
I know im not the only one complaining about this I have issues with a debit that I dont know about I cant be able to dispute the money When im trying to call Fnb customer care number I keep holding on the line which shifts my mood to another level Ive wasted 13min of my time holding on the line Called back again more than 10min again on the line I called 3times now 6minute on the line no one is picking up Who is going to refund me for my 25minute plus airtym that ive wasted on the line? Why we can get through FNB lines ? I still haven't got the service im calling for But my time and airtym is gone Why do clients have to hold on the line for this long? Theres too many calls? Hire more people than im a client for 5yrs now only to receive this bad service? Im truly disappointed and I need someone from Fnb to call me with regards to this matter ASAP because I keep holding on the line and im really tired of this This is totally bull****.
Good day Siphosami,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Sales and Service Contact Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Siphosami,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Sales and Service Contact Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)