FNB customer car does not exist

Reading through the reviews here,I think I am wasting my time, because FNB does not get back to its customers. I tried every channel available to me to get FNB to talk to me but because my problem does not appear on their set list, they cannot think out of the box and get someone with any authority to handle the problem. I eventually emailed the CEO ....NO response so I sent another mail to some customer support that I found. Surprise ....they came back to me, listened to my problem and said they would get back to me. That was on 11 May ...I am still waiting. My ref No: ***. I have now stopped using my credit card and have also stopped paying the card. Now they phone me everyday looking for their money. I told them that they would get their money as soon as my problem has been addressed. Lets see what happens, but I am not that optimistic.