FNB CSV are Useless

My bank card expired end of May 2023. I got notification from the bank/courier company that they will be in touch regarding the delivery of my new card. I phoned CSV 3 times each time holding the line for 30min plus without anyone answering. I used the call back function. I first phoned on 4 May 2023, till today 2nd of June no phone call received. This is absolutely pathetic that FNB uses a service provider that delivers NO SERVICE. It impacting on your brand and reputation. Now the card was delivered to George branch, oh wow and I stay in Potch, so please explain to me how on earth am I going to get my card, as now I don't have a card I can basically do nothing except internet banking. Worst of all is I had to pay for a card which I never received. This is theft. I think I will move my business and all my private accounts elsewhere if one is treated like this.