FNB CRS nightmare and poor service

i am not happy with FNB. they sent comms asking me to give some tax details on their online banking which i did, got another sms that my account would be frozen. i emailed my banker and CRS escalations, i got a self certification form which i did plus supporting docs. they confirmed on email on Thursday that docs sent on wednesday are recieved. Friday morning, my account is frozen. i literally drove to work on fumes and cannot pick up my kids this afternoon. i called my banker who didnt answer and has not returned my call. i then called the contact center and spoke to an agent who told me i needed to call FNB foreign tax on *** and that number doesnt exist. i have emailed the CRS department.

i need urgent feedback to resolve this. i have no one else to give me money for fuel. I have funds in my account and i need to access them. even if its for the purpose of closing the account and all products linked to it so i can move to a more reputable bank then so be it. this is totally a big inconvinience for people with a slogan that says "how can we help you", well please help me with allowing me to access my money. this whole private clients with its exhorbitant charges is a ****. you literally dont have access to a personal banker. I dont even understand why they moved me from Thulani Musangwanyi because he understood customer service.