FNB cross the ball refusing accountability. Incompetence reigns supreme.

I am absolutely DISGUSTED with the lack of accountability in FNB for incorrect ********** deductions from a business account. All the forms filled in correctly. Four weeks later some unidentifiable and unintelligible clerk phones me from a cellphone at 6pm to tell me i have left out check boxes on the form. Cannot tell me which checkboxes. Says they cannot tell which supplier they have incorrectly paid' repeatedly for six months now, even though it's there on the form. Why build a brand with obnoxious accusatory and downright *********** staff members destroying it behind your back? Come on RMB!