FNB ******

What a nasty experience, leaving a bad taste. Decided to change banks and had accounts opened, also applying for a student loan for my son. They send me a mail with a quote that was valid for 5 days for the student loan at 13.25% interest rate. I went to the local branch the next day and after trying(in vain) to get lower rate I signed the quote. That afternoon I received several SMSs to inform me that the loan has been approved at 15.25% and I have to reply to accept. When I called the nr I was send from one person to the next with no help. Again I went to the branch and was just told the rate is 15.25% and that is it. I immediately closed all accounts because how can you trust a bank that so openly try to ***** from you. Now the next headache that I get no help from them is reversing all stop orders. What a nightmare. My next stop is the bank ombudsman. How can they do this. ???