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Rudzani T

1 reviews | Active since Oct 2018

04 Oct 2018, 15:22

FNB ******

MENU Extreamly poor service

A review of FNB (First National Bank) by Rudzani T on 3 Oct 2018 Like Share Comment Report Supercharge Convert Extreamly poor service

I app**** for a smart device and now want to make a cancellation on my application and i have not taken delivery of the item. I have used up over R100 on airtime with no joy. I called the call center numbers provided to me ********** 270 and spoke to mamusi and lehlohonolo who have been putting me from one line to the other until lehlohonolo decides to give me another number ********** 800 and spoke to yet again another person namee Busakwe who decided to put me back to the previous call center with no help again. Everyone is just transfering my call till i ended up at the credit card department and back to the sales call centre again. This has been going on for 2 days and still not through to the relevent people. FNB is now starting to become a liability with poorly trained or *********** staff who do not know their relevent channels.

Even still today no one has bothered to contact me. Despite sending even a private email

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Replies (6)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Oct 2018, 16:16
Official

Good day Rudzani Tshivhase,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

RT
Rudzani T's update04 Oct 2018, 17:04
Reviewer Update
All they are doing is calling me for 4seconds and hang up. It looks like no one knows what to do. I am noting with disbelief the complains relating to the service and competencies of the staff working at the cellphone contracts. All i need is for them to cancel the application/ contract and return back the money that was transfered from my gold acc to the pocket save
FNB (First National Bank)
FNB (First National Bank)'s reply05 Oct 2018, 10:23
Official

Good day Rudzani Tshivhase,

Thank you for your posting.

I have liaised with FNB Connect and Smart Devices and they have advised that they are trying to get in contact with you as they require your Id number or FNB account number to assist.

Comment on your previous complaint shows that an email was sent to you on the 03/10/2018 at 12:02pm requesting the above information, however no response was received,

In order for you to be assisted, please provide your FNB account or your Id number. Once I have received the information it will be forwarded to FNB Connect and Smart Devices to resolve your complaint.

When responding please select Private Reply to protect your personal information from the public.

Regards,

Hello Peter Complaint Team

*** (option one)

RT
Rudzani T's update05 Oct 2018, 14:33
Reviewer Update
Hi fnb. I sent through my id number via this platform and also via private email. I did receive a call from a Kagiso Mnisi trying to offer me a contract device again and when i explained my problem he hang up with the promise to get back to me, that was before 10am today. My id number is 851 ********** 085
RT
Rudzani T's update05 Oct 2018, 14:35
Reviewer Update
Please refer back to the previous complaint that you are choosing not to reply to as it has the details requested by yourself
FNB (First National Bank)
FNB (First National Bank)'s reply05 Oct 2018, 16:24
Official

Good Day,

Thank you for responding.

Please provide your Id or account number. When responding please select Private Reply as requested as Hello Peter blocks out personal information.

Regards,

Hello Peter Complaints

*** (option one)