FNB cripples my online banking profile with zero notification

I recently was unable to add recipients on the online banking platform which I have reported to FNB.

The Digital Banking division have provided me with an answer which is incomplete and leaves many questions unanswered. This proves that FNB does not respect their clients intelligence and seems to deliberately seek to insult them instead, judging from the feedback provided to me.

This is an open invitation for FNB to provide me with honest, truthful, documented feedback with supporting evidence where I require it.

This event wreaks of ***** and FNB is protecting *****ed employees who perpetuate crime under their watch.

I want to make it clear that my Private Banker has been nothing but exceptional, however it is clear that the rest of FNB does not treat their clients with the same amount of respect.

It really looks like I need to change banks after 20 years of supporting FNB.