FNB Cresta is appalling!!!
The worst experience at any bank in my entire life. A 45 minute long wait in the most ineffectively managed teller counter department in order to make a withdrawal. Every employee is in a flat spin and the manager is full of excuses. Once we finally made it to the front of the queue (there were 2 people in front of us) we were told to wait because there was not enough money in the “counter”. We then had to go stand by a different counter and wait once again. It eventually took 1:30 min to make a small withdrawal baring in mind that we were 3rd in line when we got there, this is absolutely unacceptable and FNB should be embarrassed at this inept branch.
Good day Steven Bellingan,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Points of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Steven Bellingan,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Points of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
