1 reviews | Active since Jan 2017

18 Jun 2018, 13:24

FNB Cresta is appalling!!!

The worst experience at any bank in my entire life. A 45 minute long wait in the most ineffectively managed teller counter department in order to make a withdrawal. Every employee is in a flat spin and the manager is full of excuses. Once we finally made it to the front of the queue (there were 2 people in front of us) we were told to wait because there was not enough money in the “counter”. We then had to go stand by a different counter and wait once again. It eventually took 1:30 min to make a small withdrawal baring in mind that we were 3rd in line when we got there, this is absolutely unacceptable and FNB should be embarrassed at this inept branch.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jun 2018, 13:32
Official

Good day Steven Bellingan,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Points of Presence for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)