GR
Gawie R

1 reviews | Active since Jul 2011

03 Jun 2021, 10:23

FNB Credit Life, what a joke.... Wish Hello Peter had a minus rating.

FNB Credit Life, what a joke....

I have been dealing with them since last year and then again on 14 Jan 2021, up to date it has been empty promises and excuses. How do they tell a client that they made a finger error and expect you to accept it. When you confront them about it they deny it.

I have asked for recordings to go to the Ombudsman, they delay the process by a week now.

Mr P Havenga, Ms Raksha Singh, Tamlyn Moonsamy, Natasha Pillay, Catherine.

Please could I get all the relevant documentation as requested a week ago?

I would not recommend them to anyone cause the same thing happened to my wife even though I was told that this has not happened to FNB before.

Strange !!!!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jun 2021, 10:45
Official
Good day 

Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback. 

Regards,
 
 Hello Peter Complaints Team