FNB credit life policy cancellation dispute

Good day We would like to raise to an above mentioned matter with your department. We have previously communicated with the Fnb housing finance and Fnb credit life department regarding this matter and there hasn't been progressive responses. The issue we are raising is the timing on cancellation of our credit life policy without our consent or knowledge. We are being told the reason our policy was cancelled its because we have an existing life policy with 1life that we have ceded to the bank. The question we asked is since we have ceded our policies back in 2015 when we took out a bond why did they decide to cancel it now in 2020? No one is able to answer that instead they are taking us back and forth with no answers or solution. Please bear in mind that there has been an amount of appx R540 monthly that was added to our monthly bond instalment so now that they’ve cancelled the policy what happens to those monies? What we would like to see is to have the policy re-instated as there was a reason why we took out an additional life policy for our bond. We hope this matter will be attended to promptly and shall find a resolution.