FNB Credit Life - Morgage Protection Plan

On the 18th May 2019 my mortgage protection retrenchment claim was approved and put into place for my FNB bond, i then had to apply for an extension as the first 6 months was complete and it was approved for the next after 6 months as the cover is for a 12 month period. I received an sms and email to confirm that the bond account will be paid for the next 6 months - however its not being paid. I am having to call FNB on a daily basis asking for the bond account to be paid this is happening for the past 6 months now and i keep getting the same exucse from FNB Credit Life that it was a system error and they need to do a manual payment into the bond account. Every time i call i get given the same thing saying that the matter will be escalated and the team leader or manager will call me back. This has been going on for 6 months now and enough is enough - it is not my responsibility to phone asking for the bond to be paid from the credit life department. I did my part by paying my credit life premiums and now when the actual claim has to be paid its a problem. This is totally unnacceptable i will be taking this matter further. To date this bond account has still not been paid and it has caused a negetaive impact on my credit scoring along with increased interest was the bond account is now in arrears because of the credit life department. I want my interest to be credited to my bond account as the reason for late payment is not my problem or fault. FNB will correct my credit scoring!! I would like to note that i have tried contacting the person dealing with my MPP Dipuo on numerous occasions i have proof of over 24 emails sent to her with absolutely no response.