Fnb credit life

I have a credit card life insurance i have app**** to pay out due to my loss of income for the last 8 months! My first application was on the 13th of July and never have i heard back from FNB obout my claim. Only thing you get is email that says we are back logged please be patient. I have since then spoke to 8 people and there is always an excuse from them like the documents are a blur wich nothing was wrong with it or they didnt receive it. I went to a branch in north rand rd on the 15th of September with all the documents and a very nice helpfull lady assisted me and could believe the poor service i received! I now called again this morning as the payment still has not been delt with and now again they tell me there is no documents wich is absolutely bull ****. I now tried to get hold of a manager and no one want to assist me! This bank is has the worst service that i have ever experience in the years of being their client. I am surly now going to find a bank who looks after their clients.