FNB Credit Legal Unreachable

Due to the COVID-19 pandemic my income was significantly affected which means that i fell behind on my credit card monthly payments. My account was subsequently handed over to Brooks & Luyt Inc. My income improved and i was able to settle my account in Nov 2021. However, till to date (21 January 2022) my account has still not been closed by FNB nor has my credit record been updated which is a huge discomfort.

To make matters worse, for two days now i have not been able to get a hold of FNB Credit Legal department. All numbers provided to me by the Collections department either go unanswered or the the number is not available. I am extremely disgruntled at this point as i would really appreciate assistance to clear my name and account. The numbers i have been trying to get a hold of the legal dep are as follows:***, *** and emailed the following email addresses: *** , *** , ***

Kind regards, Sydney Thabiso Nkuna *** ***