FNB Credit ***** - Fail

Had a ***** issue of my account being used on saturday 26 September 2019, called FNB and told them to cancel the card.

My account was and is frozen.

Card was cancelled and was told i need to order new cards. I called on Monday 28 October 2019. Ordered a new card. Was told the account would be accessible within a few hours. 3 days later, no new card, no call from courier about delivering new card, no access to my credit account. Been on hold now for over 30 mins as of course they are 'experiencing a higher than usual call volume'