MK
Meryl-Lana Koeresies
1 reviews | Active since May 2015
21 Apr 2016, 13:18
FNB CREDIT DIVISION REVERSALS
HI,<br> <br> I subscribed to a site to download movies, it redirected me to lil.play an asked for credit card details to verify that I am actually a real person and the site was explicit in saying that it was FREE. A week later a deduction came off my account of R300, I went into FNB to try and reverse it, they looked into it and advised me that they would not reverse it as i had to call lil.play myself, the website is aparently **** and now another deduction has gone off. I tried cancelling the subscription whcih was supposed to be free yet its now deducted again, just over R300. As my bank FNB , they should have been able to help me as I did not grant permission for a deduction.
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Replies (1)FNB (First National Bank)'s replyOfficial
21 Apr 2016, 14:05Hello Meryllana,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 909283.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 909283.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply21 Apr 2016, 14:05
Official
Hello Meryllana,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 909283.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 909283.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
