FNB Credit Dept is ***********

*********** and seriously lacking in any ability to assess credit. This deals with a property finance application. According to the FNB system we qualify for a R5m bond. All we asked for was R1,8m on a stand which is 60%of the purchase price. We will pay the 40% from our own funds. FNB could not even get this right over two weeks. As a Private Wealth Customer and an ex banker who assessed credit applications and later did credit applications so large they needing sign off by the Board of FNB, I’m absolutely disgusted at the substandard level FNB has sunk to.

When the credit department asked questions that clearly showed they had not read or could not read financial information and I pointed it out, more than once. The childish response was to find ways to decline the application. A skilled credit assessor will have pickup the phone and ask for clarification. That’s customer service.

FNB is a leader in its electronic systems, however when it comes to credit its a leader in being ***********. The lack of skill to asses credit is very clear.