FNB credit department inefficient.

Last week my husband and I app**** for a homeloan at FNB. We were told that there is a risk 3 on my husbands profile. Both our credit scores are good, we have no unpaid accounts etc. So we were shocked by this. We went to the bank to inquire and we were told that the risk status is due to outstanding attorney fees from a few years back. We paid the attorney fees the same day and went to FNB in Fourways to show them the proof of payment. 5 days later; nothing has been done. The risk 3 status is still not removed. My husband goes to the bank everyday to check, and he is told that an email has been sent to the credit department and no response has been received yet. How long will we wait for this status to be removed? This is delaying our home loan process.