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pieter B

1 reviews | Active since Sept 2015

24 Jul 2016, 19:00

Fnb credit department

<p>I have a personal loan and a gold credit account with fnb for a while now.has never missed any payment...on this sunday night i am driving back home and only have my credit card with me as i use it to buy petrol etc.as i finished filling up i gave them my card to swipe after the 5th try still declined. I log onto my fnb app only to discover that neither my credit account or personal loan is even showing...nothing....there only shows i have a cheque account with them,neither do they answer the fnb premier call centre number....had to call a friend 50km away to come pay for the petrol.....super ****ed off...considering moving to another bank asap..</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Jul 2016, 06:59
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 973220

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)