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Andre C

1 reviews | Active since May 2016

02 May 2018, 09:02

FNB CREDIT CARD TAKES PAYMENT TWICE

On the 26th of April 2018 I made a payment into my credit card via my fnb cheque account. I do this every month so that FNB does not deduct the payment on the 1st of every month as this is a massive inconvenience as it always take 4 to 6 days before the money reflects in the credit card. So payment was made on the 26th and that payment is still in my credit card. The money is available. This morning FNB decides to deduct the amount once again which means now payment was taken twice! I have called and emailed but as always staff is ***********. I want my money reversed immediately please! When I made the payment on the 26th of April, it showed payment due on 1st R0.00 and yet here we are and my money was deducted. For me, it is pointless calling and emailing FNB continuously because it is always the same service or excuses. This is just unacceptable. I mean, you see the money paid into the credit card and yet you decide of whatever ***** the client and deduct anyways. I transfer the money every month with reason and I never have this problem and now all of a sudden FNB gets greedy and decides to take double payment.

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Replies (7)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2018, 12:56
Official

Good day Andre van Coller,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Credit Cards Division and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Regards,

Hello Peter Complaints Team

*** (option one)

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Andre C's update03 May 2018, 07:53
Reviewer Update
Good day, I received a call from FNB yesterday upon which it was indicated that it was a mistake on FNB's side and that my money would be reversed. I am still awaiting for the reversal to take place. Late yesterday afternoon I sent an email and no response as yet. I need my money back in my account today still. Can someone please get this done!
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Andre C's update03 May 2018, 10:25
Reviewer Update
Good day. Still waiting for the reversal to be done! Everyone from FNB seems to be ignoring me. Think I should take this to the ombudsman. I need my money today!
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Andre C's update03 May 2018, 12:00
Reviewer Update
Seems like no-one is getting back to me today! This is ridiculous! FNB is quick to take my money but never quick enough to reverse it! I will write to the ombudsman immediately and I will post on every social media platform available and I will name and shame each person I've dealt with. This is of utmost disgrace!
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Andre C's update03 May 2018, 12:38
Reviewer Update
So ... I just logged into my FNB account and *** is all I can say! I am totally shocked by the stupidity and incompetence of some people! I made a payment of R7000 into my FNB credit card on the 26th of April 2018. That money was laying in my credit card. Yesterday 2 May 2018 FNB takes my credit card payment and this is the money I asked by reversed as payment was already done! NOW FNB takes all my money out of my credit card for reversal AND THAT IS WRONG!!!! The money taken from my cheque account yesterday was suppose to be reversed, not my money ALREADY in my credit card! *** are you doing????????????!!!!!!!!!!!!!!!!!!!!!!!!????????????????????????????!!!!!!!!!!!!!!!!!!!!!????????????? NOW ALL MY MONEY IS OUT OF MY ACCOUNTS! PLEASE REVERSE BACK MY FREAKING MONEY THAT WAS JUST IN MY CREDIT CARD 10MINUTES AGO AND REVERSE THE GOD DAMB PAYMENT TAKEN YESTERDAY! WHY WOULD YOU REVERSE EVERYTHING AND THE WRONG AMOUNT TOO! Now FNB needs to reverse almost R15 0000 as I had R7200 in my credit card and the payment taken yesterday was R6848. FIX THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Andre C's update03 May 2018, 13:11
Reviewer Update
Ok! I am so fed up with stupid and *********** people! How can a bank like FNB employ such brain dead people! Now they reverse the money already showing in my FNB credit card since 26 April 2018 back into my FNB cheque account. I couldve done that as well but it is WRONG! i want my money FNB took from my cheque account yesterday as they were in the wrong! I WILL get someone fired today! Now I call FNB and they deny taking any money but it shows in both my accounts! How can someone be so freaking stupid! I get ignored on Hello Peter, on Facebook so I will take drastic steps right this minute and FNB will be liable for my legal costs!
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Andre C's update03 May 2018, 14:40
Reviewer Update
Finally this mess has been sorted! BIG shout out to Monica Monoko! She literally went out of her way. Thank you!