FNB Credit Card Takealot delivery ****up

FNB is losing the plot. My credit card is due to be replaced at the end of the month. Now I find out 1. My credit card is now in the hands of Takealot for delivery. 2. FNB did not do a good job to try to let me know Takealot is going to deliver my card 3. Which means I was not home when they tried to deliver 4. They tried to phone me from a telephone number I do not know, which I will not pick up because I get way too many spam calls 5. Went to the branch to try and sort this out. They could basically do NOTHING because the card was with Takealot and nobody at Takealot works on a Saturday 6. Tried to call Takealot. On MONDAY their call centre is not open. I get a recorded voice on the other end which I can barely hear telling me to use an email address which they do not provide and their website does not have either. 7. HOW THE **** DID YOU THINK THIS WAS GOING TO WORK IF THIS IS THE LEVEL OF SERVICE I GET WITH A SIMPLE THING AS DELIVERING A CARD???

You should try to communicate better. Do you know how to do that? You have my email address, a simple mail, which can be automated by the way, could have avoided all this frustration. The outside company you have contracted to deliver the credit cards are doing a brilliant job of ****ing up your Brand. Nice going FNB Credit Card