FNB Credit Card Stop covering up for employee incompetence and harassing Ex clients!!!

FNB Credit Card Stop covering up for employee incompetence!!! On the 25th July 2025, I walked into FNB Tokai and closed my FNB Bank Account. During my visit at the branch, the FNB branch employee called FNB Credit Card so that I could cancel my FNB Credit Card telephonically. The FNB Credit Card employee explained that it takes up to 10 days my FNB Credit Card to be cancelled on the Hogan System. I went home on the same day and cut up my Debit and Credit Card. A month later, FNB Credit Card commenced their telephonic harassment. According to FNB Credit Card, I made a purchase on 14th August 2025, which did not make sense because the credit Card should have been non-existent by the 6th of August 2025 right? Anyways, I investigated and found out that an amount was debited from my non-existent FNB Credit Card as a result of an annual online subscription. The Telephonic harassment continued because FNB Card are never wrong. The Client messed up so the Client must pay back the money! On the 10th October 2025, I went back to FNB Tokai and explained the situation to a different FNB Branch employee. She looked on Hogan and she confirmed that the FNB Credit Card Department employee did not follow through with closing the FNB Credit Card and that the FNB Credit Card is still active on Hogan. Imagine my surprise??? I was being held liable for an FNB Credit Card employee's incompetence in not following due process and closing a Credit Card as per Client's request. I asked that the matter be resolved as I was clearly not to blame the the incompetence on the part of the FNB Credit Card employee. The Brach employee apologised and advised that the matter will be escalated to the Regional Area Manager as I was clearly not at fault and cannot be held liable for the FNB Credit Card transaction and the interest being accrued on a Client account that was closed on 25th July 2025. FNB Credit Card continued their telephonic harassment, and it got so bad that \i had to block their numbers on my cellphone. Enough was enough! Or was it? I went back to FNB Tokai on 11th November 2025 and spoke to a different branch employee who assured me that this matter will be resolved within 72 hours. I received an email today, 14th November from FNB Tokai stating that all other fees, including interest, will be reversed but I will still have to pay the fee for the online transaction. IT BLOWS MY MIND THAT FNB CREDIT CARD HAS THE ***** TO DEMAND MONEY FROM ME DUE TO THE FNB CREDIT CARD EMPLOYEE NOT FOLLOWING A CLIENT'S SPECIFIC INSTRUCTION TO CLOSE A CREDIT CARD!!! AS AN EX FNB CREDIT CARD EMPLOYEE MYSELF, I AM DISAPPOINTED AND SHOCKED BY THE LENGTHS FNB CREDIT CARD WILL GO TO, TO PROTECT EMPLOYEE INCOMPETENCE!!! I EXPECT FNB CREDIT CARD TO STOP HARASSING ME, APOLOGISE TO ME FOR THEIR INCOMPETENCE AND STOP DEMANDING THAT I PAY THEM MONEY THAT WAS DUE TO AN ERROR COMMITED BY ONE OF THEIR OWN!!!