1 reviews | Active since Jan 2014
FNB Credit Card Settlement Letter Service
Im trying to get a settlement letter for my credit card and the service is horrible, you suppose to email ********** and pray that you get a settlement letter? I went into a branch and contacted them through the call centre aswell, they couldnt help me at all. Im just told you need to wait 3 days for the letter, i need this letter urgently before month end or im going to have to get another settlement letter again. How can such a simple thing take such a long time, i have been with FNB over 10 years and this is worst experience i have had by far. Please can i have my settlement letter asap.
Good Day Morbius,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to FNB Credit department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Morbius,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to FNB Credit department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***