FNB CREDIT CARD SERVICES WORSE THAN THEIR BUSINESS BANKING

I app**** for a credit card, and was approved, but I never received it. After not receiving a delivery confirmation after 2 weeks, I reached out to FNB. They said the card was never arrived and needs to be reordered. WHY NOT TELL ME THIS VIA A EMAIL?? SO then I reordered the credit card, but no one ever responded. This is the second complaint I have had to make due to POOR POOR service from FNB. I really do not understand why it is so difficult for them to provide good service. I have done the right thing by sending them a complaint via their website, which they responded to, giving me a reference number. Then I never heard from them again, about 1-2 weeks later I get a one liner email asking for some documents, which I sent. MIA AGAIN for another 1-2 weeks, after which I sent another email asking what’s going on, to which I receive another reference number, that no one ever responded to.

PATHETIC service, at least let people know what’s the issue, do not wait for us to ask what YOUR issue is. Just let us know what YOU need.