1 reviews | Active since Jun 2018
FNB Credit Card Service
Never I thought I would really have to experience this with my , what considered 'flexible' and 'efficient' bank , but FNB's response when you are overseas is one of the worst !!!!
I made a call to their Credit Cards call centre last week Thursday, due to the fact that my ATM PIN needed to be 'reset' or something like that ,they said. I was then told because I'm overseas, I will receive a call within 72 hours for that to be done. This is the 6th day and I still have not received ANYTHING!!!!!!!!!
I have spent over R500 calling them, the first call got cut off today and the consultant, after I had expressed my frustrations, did not bother to call back! . Called again! Do they even realise how expensive it is to call from another country?????!!!! No call back again! To add to that no response from ********** after had I sent 2 complaints yesterday and today.
I'm really disappointed, frustrated and angry !!!!!!
Good Day Zola M,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Zola M,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Zola M,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Zola M,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***