FNB CREDIT CARD ******** TAKING PLACE- FNB PROCEDURE DELAYS SPEEDY INVESTIGATIONS -THEY RATHER MAKE THE VICTIM FEEL LIKE THE ********!!!!!

<p>I was the victim of a credit card telphone **** yesterday. To cut a long story short, I was suspicious and went onto my internet banking while on the phone and there was no activity taking place on my account so I hesitantly continued with the telephone conversation. Immediately after the conversation I phone FNB to check on my account - they confirmed that I had been ****med and that 3 transactions had taken place on my credit card. (I still cannot see these on my internet banking transactions nor have I received a sms stating that these amounts have gone out of my credit card.) My e bucks card and my credit card were immediately cancelled and I spoke to the ***** department. I was told that the bank cannot accept responsibility for the money. However I tried to give them the telephone number of the ******* hoping that they would immediately follow up on this. They did not take it saying that the bank has a procedure to follow (fill in the ***** claim form and submit it - which obviously takes more time). So my husband phoned the no himself and when it was answered he asked which company he had reached. The answer was FNB!!! When he proceeded to say we had received a call from this no, the phone was put down and although we tried phoning several more times from different numbers, the phone was not answered again. This whole episode seems to indicate that this ***** is taking place internally - within FNB and that their whole procedure aids the ********. While FNB delays - the ********* are getting away scott free !!!!! And in fact the poor fool customer is made to feel like the ******** after having their hard earned money ******!!!!!!!!!!!! Who else has found this to be true or had a similar experience. The reason people are able to **** you in this way is because FNB continually hound you with telephone promotions in the same way that this **** took place and we, the customer then become easy to ****.</p>