FNB CREDIT CARD REPLACEMENT

Dear Fnb I have been a client since around 2009. I have been trying to get a new credit card issued for the last 3 weeks. I have been on your secure chat on the FNB for more than an hour per day. I have spoken to up to 7 agents in one day being transferred from one agent to another. I have ordered a credit card on the app so many times during this period and so did some of your agents but it does not generate a card on the app so the card just get cancelled and then we start all over again. I did not know that its so DIFFICULT to issue a new replacemnet card. Is it your system that fail me or your agents that dont know what to do? I have phoned to follow up on Friday on a case that was logged on Thursday and referred to a manager Case *** Y0C6V4 was promised feedback before end of business on Friday STILL no feedback. Agents on your secure chat that either transfer you or just drop the chat I assume they do this because they dont know what to do. My private banker is now where to be found. I have tried all your platforms with NO LUCK to just get a new card ORDERED AND GENERATED on the app so that I can transfer money in and out of my credit card. Why is this so difficult that in 3 weeks it couldnt be done? Really????? Sure this is not good customer service at all! Please attend to my credit card to be issued and GENERATED. If a card is not generated it just gets cancelled and I am tired of being transfered from A-Z daily with no solution. I just get told a new card was ordered see if it generates during the night and show on the app....WELL IT DOESNT!