JG
John G
1 reviews | Active since Dec 2018
07 Dec 2018, 13:53
FNB Credit Card renew experience.
I have baking with FNB for over 25+ years and have never experience a issues renewing my Credit Card. This year they did not contact me, I then used there mobile App to order a replace Card and it failed badly. When contacted the call centre all I got was "Sorry"...I had to order another Card and am still waiting. No effort to fix the issue and make a plan.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
07 Dec 2018, 15:13Good day John Green,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Dec 2018, 15:13
Official
Good day John Green,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)