Fnb credit card refund

I am really fed up with FNB!!! It has been more than 48 hours and I still have not received my refund nor have I received any call from FNB. The service response from FNB Retail Service Recovery is very poor and pathetic service in responding back to clients. They do not reply at at all. This is the reply I got from them when I posted my review on hellopeter.

On 26th of October. Good Day MISS MELISHA GOVENDER.

We herewith acknowledge receipt of your complaint ***.

We have escalated your complaint to the relevant department for assistance who will be in contact with you directly. Should you not receive feedback , please advise us by return of this mail and we will gladly do a follow up on your behalf.

We trust that this email finds you well.

Regards.

Chad.

FNB Retail Service Recovery. This email is subject to a disclaimer.Visit the FNB website and view the email disclaimer and privacy notice / policy by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice / policy .

On the 27th of October. Good day Chad.

I still have not received any call as yet from the relevant department. Kindly assist by escalating this matter to someone senior who can contact me ASAP please.

Thank you. Melisha Govender

There was no response from this person and as stated in the email, should you not receive any feedback, please advise us by return of this mail and we will gladly do a follow up on your behalf. I did reply to this mail but nothing was done, nor did I receive any email from this department.

On the 30th of October, I sent another email to this department as there were still no response from them since the 27th of October.

Good day Chad.

I am still waiting for the relevant department to contact me. Please escalate this matter as soon as possible to someone senior who will be able to assist me on this matter as I am now very frustrated.

Thanking you in advance. Melisha Govender.

This is really pathetic service from this bank. I think FNB wants clients to move to other banks that will provide better and efficient services because they are really not interested in assisting their clients. Seeing that by keep on posting my reviews on hellopeter is not helping in getting my refund back, I am now going to take this matter up to the CEO of FNB. Below is the email that I have received from FNB but nothing was done about this matter.