Fnb credit card refund

I am at it again with FNB!!! It has been more than 48 hours and I still have not received my refund nor have I received any call from FNB. This is really pathetic service from this bank. I think FNB wants clients to move to other banks that will provide better and efficient services because they are really not interested in assisting their clients. Seeing that by keep on posting my reviews on hellopeter is not helping in getting my refund back, I am now going to take this matter up to the CEO of FNB. Below is the email that I have received from FNB but nothing was done about this matter.

---------- Forwarded message --------- From: Consumer Service Recovery <***> Date: Tue, 20 Oct 2020, 16:23 Subject: ***NF To: <meli********>

Dear Miss Govender

This email serves to confirm that we are in receipt of your complaint.

Please be advised that we have escalated your complaint to the relevant department for assistance and resolve.

Feedback will be provided directly to you.

We trust that this email finds you well.

Yours sincerely Shirelle Skippers

This email is subject to a disclaimer.

Visit the FNB website and view the email disclaimer and privacy notice / policy by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice / policy .