1 reviews | Active since Jan 2017
FNB Credit Card poor service
<p>I have a credit card with FNB and always pay more than I should on the 25th every month. Because I got my salary earlier in December I made the payment earlier. When I needed to use my card today it was declined. I phoned the credit card department and were told that I need to pay my account because they conveniently changed my payment date to the 16th. I explained that I usually pay my account on the 25th and didn't authorise a date change. The refused to open my account before I pay the money. This is poor customer service and I am really very upset as I do depend on these funds from time to time.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Yesterday I was promised that this would be sorted out by today and that my card would be active again. When I went to the shops I looked like a fool as the transaction was declined again. I tried to contact FNB card division but they just put me back and forth between customer care and collections department.
Yesterday I was promised that this would be sorted out by today and that my card would be active again. When I went to the shops I looked like a fool as the transaction was declined again. I tried to contact FNB card division but they just put me back and forth between customer care and collections department.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)